REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags and in the original packaging. You must also present your receipt or proof of purchase. Shipping costs are the customer's responsibility and will be deducted from your refund.
To initiate a return, contact us at info@bioceanlab.com and you will receive an email with return instructions and a return shipping label. Please package your items securely in the original packaging, including all accessories and documentation. Items returned without a return request will not be accepted. Once the items are accepted, your refund will be issued within 2 business days.
If you have any questions about returns, you can always contact us at info@bioceanlab.com
Damage and Problems: Please contact: info@bioceanlab.com